Frequently Asked Questions

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Here you can find answers to common questions about shopping at Solvioramanor.
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[accordion title=”Orders & Checkout”]

[accordion-item title=”How can I cancel my order?”]
To cancel your order, please contact our support team before 2:00 PM MST on the dispatch day. For full terms, see our Cancellation Policy.
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[accordion-item title=”Can I change my order information?”]
Order information can only be modified prior to processing. Please reach out to our support team for assistance.
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[accordion-item title=”What if I need to change my billing address?”]
Once your order is confirmed, changes to the billing address cannot be made. Please ensure all details are accurate before placing your order.
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[accordion title=”Shipping & Delivery”]

[accordion-item title=”Where do you ship to?”]
We ship only within the United States. Unfortunately, we do not offer international shipping.
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[accordion-item title=”When will my order ship and how long does delivery take?”]
Orders are processed within 1–3 business days (Mon–Sat) after payment confirmation. Delivery typically takes 5–10 business days (Mon–Sat). In total, you can expect your order to arrive within 6–13 business days from order placement, with same-day processing for orders placed before 2:00 PM MST. See our Shipping Policy for full timelines.
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[accordion-item title=”What shipping options do you offer?”]
We offer Standard Shipping only. Unfortunately, we do not provide expedited or overnight shipping options. For more details, see our Shipping Policy.
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[accordion-item title=”Do you offer free shipping?”]
Yes; orders with a subtotal at or above $75 qualify for free Standard Shipping. For orders below that threshold, a flat Standard Shipping fee of $4.99 applies. All prices are in USD. See our Shipping Policy for full details.
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[accordion title=”Returns & Refunds”]

[accordion-item title=”What is your return window?”]
You can return items within 30 days from the date of delivery for both defective and non-defective products. Items must be new, unopened, and in original packaging. See our Return & Refund Policy for full terms.
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[accordion-item title=”Who pays for return shipping?”]
Bark N' Bites covers the return shipping costs. Once the return request is approved, a prepaid return shipping label will be emailed to you; the customer does NOT pay for return shipping. There is no restocking fee.
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[accordion-item title=”Do you accept exchanges?”]
Yes, exchanges are accepted within the same 30-day window from delivery for new, unused products. Please refer to our Return & Refund Policy for more details.
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[accordion-item title=”How long does a refund take?”]
Refunds are issued to the original payment method in USD within 5 business days after we receive the returned item. The bank may add 1–2 additional business days before the refund appears on the statement.
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[accordion title=”Payments & Security”]

[accordion-item title=”What payment methods are accepted?”]
We accept the following payment methods: Visa, MasterCard, PayPal.
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[accordion-item title=”How is my personal data handled?”]
Checkout uses industry-standard encryption (TLS/HTTPS) to protect your information. For details on how we handle your personal data, please see our Privacy Policy.
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