Cancellation Policy

This Cancellation Policy covers cancellations of orders not yet dispatched, with a cut-off of 2:00 PM MST on the dispatch day. Once an order ships, it is handled under the Return & Refund Policy.

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1) Overview

This policy outlines the process for cancelling orders that have not yet been dispatched. Customers who have placed an order may request cancellation under the specified conditions.

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2) Cancellation Window

Cancellation requests must reach support before 2:00 PM MST on the dispatch day. Orders not yet dispatched can be cancelled; once dispatched, the order is handled under the Return & Refund Policy.

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3) How to Cancel an Order

1. Email support@barknbites.us with the order ID, customer name, and reason for cancellation; or call +1 312-265-1205 during Monday – Saturday, 8:00 AM – 5:00 PM (MST). Closed: Sunday & US Public Holidays.
2. Support replies within 1 business day.
3. Once approved, the refund follows the timing described in section 5 below.

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4) Post-Shipment Cancellations

Once an order has been dispatched, it can no longer be cancelled. To proceed, please follow our Return & Refund Policy; the return window is 30 days from the date of delivery.

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5) Refund After Cancellation

For approved cancellations before dispatch, refunds are issued to the original payment method in USD within 5 business days after cancellation approval. The customer’s bank may add 1–2 additional business days before the refund appears on the statement.

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6) Cancellation Fees

Bark N' Bites does not charge cancellation, processing, or restocking fees for orders cancelled before dispatch. Customers receive a full refund of the order amount paid. Bark N' Bites does not split or partially refund pre-dispatch cancellations; the refund is always for the full order amount.

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7) Order Modifications

Modifications to a placed order (address change, size or quantity change, item swap) must reach support before 2:00 PM MST on the dispatch day, via the same email or phone channels above. Modifications after dispatch are handled under the Return & Refund Policy.

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8) Contact

For order cancellation requests, email support@barknbites.us or call +1 312-265-1205; written mail may be sent to 702 W 35th St, Chicago, IL 60616, United States. Our support hours are Monday – Saturday, 8:00 AM – 5:00 PM (MST). Closed: Sunday & US Public Holidays.